Contact Us

Every order includes a tracking number. As soon as your order ships, you’ll receive a confirmation email with your tracking link.

Please allow 24–48 hours for tracking to become active in the carrier’s system. If you haven’t received your tracking number within 3 business days of ordering, email us at info@dearmartina.com and we’ll sort it out.

Tip: check your spam folder and add dearmartina.com to your safe senders list.

We ship to the United Kingdom, United States, Canada, Australia, New Zealand, Germany and the EU.

Orders are processed within 1 business day. Delivery typically takes 7–14 business days after processing.

Shipping is free on orders over £50 (or local equivalent), and always free on subscription orders.

Customs duties and import taxes may apply depending on your country and are the responsibility of the recipient. Full details are in our Shipping Policy.

90-Day Money-Back Guarantee. If Collavita isn’t right for you, return it within 90 days of delivery for a full refund.

One important condition: the safety seal must be unbroken. Collavita is a sealed dietary supplement, so once opened it can’t be returned for hygiene and safety reasons. If you’re unsure, please don’t break the seal.

Cancelling an order: contact us within 12 hours of ordering. After that it’s already in processing and can’t be changed.

Return shipping is covered by the customer for change-of-mind returns. If your order arrives damaged, faulty or incorrect, we cover everything — just send us a photo.

To start a return, use our contact form. We’ll reply within 24–48 hours with instructions. Please wait for authorisation before sending anything back.

Collavita is a dietary supplement, not a medicine, and is generally well tolerated alongside other supplements.

That said, we’re not able to give medical advice. If you take prescription medication — particularly blood thinners — or have a diagnosed medical condition, please speak to your doctor or pharmacist before starting.

We also recommend checking with a healthcare professional if you’re pregnant, breastfeeding, or scheduled for surgery.

The full ingredient list is on the product page, so you or your doctor can review it easily.

We accept:

• Card payments — Visa, Mastercard, American Express, and more via Shopify Payments
• PayPal
• Klarna — pay later or split your payment

All payments are processed through secure, PCI DSS-compliant providers. We never see or store your full card details.

Prices are shown in your local currency and include applicable VAT or GST.

Collavita is made from well-researched, naturally derived ingredients and is generally well tolerated. We’re not aware of any common side effects.

As with any supplement, individual sensitivity varies. If you have a known allergy, please check the full ingredient list on the product page before ordering.

Stick to the recommended daily dose, and if you experience any adverse reaction, stop taking it and speak to a healthcare professional.

Most women take Collavita daily for 8–12 weeks to give the ingredients time to work.

Individual results vary. Age, activity level, consistency of use, and general health all play a role — and no specific outcome is guaranteed. Some notice changes sooner, others take longer.

Our advice: take it consistently, every day, and give it a full three months before judging. That’s why our subscription runs the way it does — consistency matters more than anything.

To change, pause, or cancel your subscription, just email info@dearmartina.com.

Please send your request at least 48 hours before your next renewal date. That gives us time to stop the order before it enters processing.

Missed the window? Email us anyway — we’ll always try to help where we reasonably can.

One thing to note: once a renewal order has shipped, it can’t be refunded.