Shipping policy
Shipping Policy
Brand: Dear Martina Company: Dear Martina Last updated: August 2026
1. Order Processing
All orders are processed within 1 business day (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the following business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
2. Where We Ship From
We ship internationally from our fulfilment centre in China. All orders are sent with tracking.
3. Shipping Times
Delivery times below are estimates and begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 7 to 10 business days |
| Canada | 7 to 10 business days |
| Australia | 7 to 10 business days |
| New Zealand | 7 to 10 business days |
Business days are Monday to Friday, excluding public holidays.
Please note: delivery times are estimates only. Delays caused by customs processing, carrier disruptions, or circumstances beyond our control may extend these timeframes.
4. Shipping Costs
All prices and shipping costs are charged in US dollars (USD).
| Order | Shipping Cost |
|---|---|
| Orders under $60 USD | $5.25 USD |
| Orders of $60 USD or above | FREE |
| All active subscription orders | Always FREE |
Shipping costs are shown before you complete your order. There are no additional handling or service fees.
5. Shipping Carrier
We primarily ship via YunExpress and partner carriers depending on your region. All shipments include a tracking number provided via email upon dispatch.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 24 to 48 hours for tracking information to become active in the carrier's system.
If you have not received your tracking number within 3 business days of placing your order, please contact us at info@dearmartina.com.
7. Customs, Duties & Import Taxes
Customs charges, import duties, and taxes are determined by your local customs authority. Except where stated below, these charges are the responsibility of the customer.
United Kingdom
UK import VAT at 20% is included in the price you pay at checkout for orders with a consignment value of £135 or less. No further VAT is payable on delivery.
For orders above £135, additional customs charges may apply on delivery and are the responsibility of the customer. Dear Martina is not responsible for delays caused by UK Border Force or HMRC customs processing.
Canada
Orders may be subject to Canadian import duties and GST or HST on delivery. These charges are the responsibility of the customer, who acts as the importer of record.
Australia
Australian GST may apply to your order. For orders above AUD 1,000, customs duties may also apply. Applicable charges are the responsibility of the customer.
New Zealand
Orders may be subject to GST and customs duties depending on order value. These charges are the responsibility of the customer.
We recommend contacting your local customs office for information about duties and taxes before placing your order.
8. Lost or Damaged Packages
If your order arrives damaged, or if you believe your package has been lost in transit, please contact us within 14 days of the expected delivery date at info@dearmartina.com with:
- Your order number
- A description of the issue
- Photos of the damaged item and packaging, where applicable
We will work with the carrier to investigate and, where applicable, arrange a replacement or issue a refund at no cost to you.
9. Incorrect Address & Undeliverable Packages
Please make sure your delivery address is accurate before placing your order. Dear Martina is not responsible for packages returned because an incorrect or incomplete address was provided by the customer.
If a package is returned to us as undeliverable, we will contact you at the email address provided at checkout to arrange either a re-shipment or a refund. Where you choose re-shipment, the re-shipment cost is payable by the customer.
10. Delivery Delays
While we do everything we can to meet our estimated delivery times, Dear Martina is not liable for delays caused by:
- Carrier disruptions or high-demand periods
- Customs inspection or processing
- Severe weather, natural disasters, or force majeure events
- An incorrect delivery address provided by the customer
This does not affect your statutory rights, including your right to a remedy where delivery is unreasonably delayed.
11. Contact Us
For all shipping-related enquiries, please reach our support team:
Brand: Dear Martina Email: info@dearmartina.com
We aim to respond to all enquiries within 1 to 2 business days.