Shipping policy
Brand: Dear Martina
Company: PRE-SELECTED ECOM GBR
Last updated: August 2026
1. Order Processing
All orders are processed within 1 business day (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the following business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
2. Shipping Times
We ship internationally from our fulfilment centre. Delivery times below are estimates and begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 7–14 business days |
| United States | 7–14 business days |
| Canada | 7–14 business days |
| Australia | 7–14 business days |
| New Zealand | 7–14 business days |
| Germany & EU | 7–14 business days |
Business days are Monday to Friday, excluding public holidays in the country of origin.
Please note: delivery times are estimates only. Delays caused by customs processing, carrier disruptions, or circumstances beyond our control may extend these timeframes.
3. Shipping Costs
| Order | Shipping Cost |
|---|---|
| Orders under the free shipping threshold | Standard rate — calculated at checkout |
| Orders of £50 / $60 USD / $80 CAD / $80 AUD / $65 NZD / €60 or above | FREE |
| All active subscription orders | Always FREE |
Shipping costs are calculated in your local currency at checkout.
4. Shipping Carrier
We primarily ship via YunExpress and partner carriers depending on your region. All shipments include a tracking number provided via email upon dispatch.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking information to become active in the carrier's system.
If you have not received your tracking number within 3 business days of placing your order, please contact us at info@dearmartina.com.
6. Customs, Duties & Import Taxes
Customs charges, import duties, and taxes are not included in our product prices or shipping costs. These charges are determined by your local customs authority and are the sole responsibility of the customer.
United Kingdom
Orders shipped to the UK may be subject to UK import VAT and customs duties. For orders under £135, VAT is collected at checkout. For orders above £135, additional customs charges may apply upon delivery. Dear Martina is not responsible for delays caused by UK Border Force or HMRC customs processing.
United States
Orders may be subject to US customs duties depending on order value and applicable de minimis thresholds. These charges, if applicable, are the responsibility of the customer.
Canada
Orders may be subject to Canadian import duties and GST/HST. These charges are the responsibility of the customer.
Australia
The Australian Goods and Services Tax (GST) may apply to your order. For orders above AUD $1,000, customs duties may also apply. Applicable charges are the responsibility of the customer.
New Zealand
Orders may be subject to GST and customs duties depending on order value. These charges are the responsibility of the customer.
Germany & EU
Orders shipped within the EU include applicable VAT in the displayed price at checkout.
We recommend contacting your local customs office for information about duties and taxes before placing your order.
7. Lost or Damaged Packages
If your order arrives damaged, or if you believe your package has been lost in transit, please contact us within 14 days of the expected delivery date at info@dearmartina.com with:
- Your order number
- A description of the issue
- Photos of the damaged item and packaging (where applicable)
We will work with the carrier to investigate and, where applicable, arrange a replacement or issue a refund.
8. Incorrect Address & Undeliverable Packages
Please ensure your delivery address is accurate before placing your order. Dear Martina is not responsible for packages returned due to an incorrect or incomplete address provided by the customer.
If a package is returned to us as undeliverable, the customer will be responsible for the re-shipment costs. We will contact you at the email address provided at checkout.
9. Delivery Delays
While we do everything we can to meet our estimated delivery times, Dear Martina is not liable for delays caused by:
- Carrier disruptions or high-demand periods
- Customs inspection or processing
- Severe weather, natural disasters, or force majeure events
- Incorrect delivery address provided by the customer
10. Contact Us
For all shipping-related enquiries, please reach our support team:
Email: info@dearmartina.com
Company: PRE-SELECTED ECOM GBR
Address: Schützenstraße 71, 58452 Witten, Germany
We aim to respond to all enquiries within 1–2 business days.